> ## Documentation Index
> Fetch the complete documentation index at: https://docs.greatoffer.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support and send feedback

> Choose chat, in-app feedback, or email and provide useful context.

Use support chat, feedback, or email for help, order questions, and suggestions.

## Live support

In the desktop app, select **Contact Support** in the workspace sidebar. On the web, select the chat icon at the lower right. Describe what you need in the chat window.

![Web support chat showing a welcome message, message field, and attachment button.](https://mintcdn.com/great-offer-ai/hIwL6_d0yNI-RZwQ/images/client/support-web-chat.png?fit=max\&auto=format\&n=hIwL6_d0yNI-RZwQ\&q=85\&s=a86d091d9057e71555e67ff6bb9c77d5)

The live support chat window on the web.

## In-app feedback

![Desktop Help and Feedback section with the Send feedback button and diagnostic log information.](https://mintcdn.com/great-offer-ai/hIwL6_d0yNI-RZwQ/images/client/support-feedback-entry.png?fit=max\&auto=format\&n=hIwL6_d0yNI-RZwQ\&q=85\&s=68507ca00db096c1f3a93e965f637676)

Open Send feedback in the desktop Help and Feedback section.

1. Open **Settings → Help and Feedback → Send feedback**, or **Feedback** in the account menu.
2. Explain the task, steps, and time in **What happened?**.
3. Add JPG, PNG, or WebP screenshots if needed: up to six, each at most 2 MB.
4. Optionally enable **Include Diagnostic Logs (Optional)**.
5. Review and select **Submit feedback**.

![Desktop Send Feedback form with an English product suggestion, screenshot upload area, unchecked diagnostic logs option, and Submit feedback button.](https://mintcdn.com/great-offer-ai/hIwL6_d0yNI-RZwQ/images/client/support-feedback-form.png?fit=max\&auto=format\&n=hIwL6_d0yNI-RZwQ\&q=85\&s=b8d873391f256d43503cc1e5b11e4c42)

Describe your suggestion or issue, then add screenshots and logs if needed.

Logs are off by default. If enabled, recent app logs, permission status, and environment details are attached and may include conversation text. Confirm you agree to provide this information. See [Privacy and data](https://docs.greatoffer.ai/en/privacy/data.md).

## Useful details

Include the feature and intended task, time, app and operating system versions, audio devices, related session or order details, steps already tried, and relevant screenshots. Mask private information; do not send passwords, verification codes, or full payment card details.

## Email

Support, plans, and orders: [support@greatoffer.ai](mailto:support@greatoffer.ai).

Privacy and data rights: [privacy@greatoffer.ai](mailto:privacy@greatoffer.ai).

You can also check the [FAQ](https://docs.greatoffer.ai/en/faq.md).


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