> ## Documentation Index
> Fetch the complete documentation index at: https://docs.greatoffer.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Great Offer AI FAQ

> Quick answers about setup, materials, the assistant, reports, plans, and privacy.

Follow the guide linked in each answer for full instructions.

## Getting started

### What can Great Offer AI help with?

Manage materials, configure the assistant, ask through audio, text, or screenshots, and review summaries, Q\&A, and transcripts. See [First session](https://docs.greatoffer.ai/en/quickstart.md).

### What should I do first?

Install and sign in, check devices and permissions, add a resume and role, confirm account access, then select **Home → Launch Copilot**. See [Setup](https://docs.greatoffer.ai/en/getting-started/install-and-sign-in.md).

### Where do I launch the assistant?

Open **Home → Launch Copilot**, choose materials, model, language, and preferences, then select **Start interview**. See [Launch](https://docs.greatoffer.ai/en/launch/configuration.md).

### Why are microphone, system audio, and screen permissions needed?

They provide your voice, meeting audio, and the capabilities for system audio and screenshots. Check **App settings → Interview access**. See [Permissions](https://docs.greatoffer.ai/en/setup/permissions.md).

## Materials

### Which resume formats and sizes are supported?

PDF, DOCX, TXT, and MD, up to 5 MB each. See [Resumes](https://docs.greatoffer.ai/en/preparation/resumes.md).

### Can I paste a resume without a file?

Yes. Switch to manual entry in the upload window, enter a title, paste the text, and save. See [Resumes](https://docs.greatoffer.ai/en/preparation/resumes.md).

### How do resumes and the Knowledge Base differ?

Resumes describe your experience; the Knowledge Base holds project details and research. Save hiring requirements in **Target Roles**. See [Materials](https://docs.greatoffer.ai/en/preparation/materials-guide.md).

### What does a target role need?

A title and requirements; company is optional. Keep responsibilities, skills, and experience expectations. See [Roles](https://docs.greatoffer.ai/en/preparation/jobs.md).

### Can I keep materials for different interviews?

Yes. Give resumes, roles, and documents distinct names and choose the right ones before launching. See [Workspace and sessions](https://docs.greatoffer.ai/en/getting-started/workspace-and-session.md).

### What document formats are supported?

PDF, DOCX, TXT, and MD up to 5 MB each. Upload in the Knowledge Base and edit from its list. See [Knowledge Base](https://docs.greatoffer.ai/en/preparation/knowledge-base.md).

### How do I use an uploaded document?

Select it under **Launch Copilot → Document (optional)**, or choose **No document**. See [Launch](https://docs.greatoffer.ai/en/launch/configuration.md).

## Models and preferences

### Where do I select a model?

Open **Home → Launch Copilot → AI Model**. Compare models with the same materials and questions. See [Models](https://docs.greatoffer.ai/en/launch/models-and-language.md).

### Where are language settings?

**Interview language** in launch settings primarily controls AI output, not transcription recognition. **App settings → Preferences** controls interface language. See [Languages](https://docs.greatoffer.ai/en/launch/models-and-language.md).

### How do I get shorter answers or key points only?

Choose **Short** or **Key points** under **Answer preferences**, then check the preview and summary. See [Preferences](https://docs.greatoffer.ai/en/launch/answer-preferences.md).

### Is the preview an actual answer?

It demonstrates format, length, and tone; actual answers depend on questions and materials. See [Preferences](https://docs.greatoffer.ai/en/launch/answer-preferences.md).

## Audio and answers

### Where do I configure both voices?

Choose **Interviewer audio** and **Microphone** in **App settings**; check them in the assistant's **Audio settings** during a session. See [Audio](https://docs.greatoffer.ai/en/assistant/audio.md).

### What should I check after connecting headphones?

Confirm meeting output, interviewer audio source, and microphone, then check both voices in a practice call. See [Audio](https://docs.greatoffer.ai/en/assistant/audio.md).

### How do automatic answering and AI Answer differ?

Automatic answering follows detected questions; **AI Answer** generates when you click. Disable automatic answering for timing control. See [Answer controls](https://docs.greatoffer.ai/en/assistant/auto-and-manual.md).

### Does turning off automatic answering stop transcription?

No. Read the transcript, then use **AI Answer** or type in **Chat**. See [Manual answers](https://docs.greatoffer.ai/en/assistant/auto-and-manual.md).

### Can I type questions?

Yes. Open **Chat**, type, and select **Send**. See [Text chat](https://docs.greatoffer.ai/en/assistant/text-chat.md).

### How should I read a generating answer?

Identify conclusions and key points while the rest appears. Use your own words and verify facts and figures. See [Assistant overview](https://docs.greatoffer.ai/en/assistant/overview.md).

## Screenshots and windows

### How do I analyze an on-screen question?

Select **Screenshot**, keep the necessary context, and choose **Analyze selected region**. See [Screenshots](https://docs.greatoffer.ai/en/assistant/screen-analysis.md).

### What should a screenshot include?

The problem, inputs, outputs, constraints, and chart units. Exclude unrelated windows and private content; add requirements in Chat. See [Screenshots](https://docs.greatoffer.ai/en/assistant/screen-analysis.md).

### Does hiding a panel stop processing?

No. Transcription and responses already generating continue. See [Windows](https://docs.greatoffer.ai/en/assistant/window-controls.md).

### How do I restore the floating bubble?

Click it. The session continues while collapsed; use **Interview duration → End Interview** to finish. See [Windows](https://docs.greatoffer.ai/en/assistant/window-controls.md).

### How do I read earlier answers?

Use previous/next controls, or the report's **Q\&A** tab after ending. See [Review](https://docs.greatoffer.ai/en/review/qa-and-transcript.md).

### Where can I find keyboard shortcuts?

Check the hints beside buttons or menu items in your client. Available shortcuts and key combinations may vary by operating system and version. You can also click the controls directly. See [Shortcuts](https://docs.greatoffer.ai/en/assistant/window-controls.md).

## Ending, practice, and review

### Does quitting end the interview?

No. The session can remain active and consume time. Use **Interview duration → End Interview**. See [End and rejoin](https://docs.greatoffer.ai/en/assistant/end-session.md).

### Can I rejoin after quitting?

Reopen the app and use the ongoing record's rejoin action. Completed sessions are for review. See [Sessions](https://docs.greatoffer.ai/en/assistant/end-session.md).

### Can I practice interviews?

Use a partner call or text questions, answer aloud, then review the report. See [Practice](https://docs.greatoffer.ai/en/practice/rehearse.md).

### Where is the report?

Open **Interview Records**, find the session, and select **View Report**. Home also shows recent records. See [Records](https://docs.greatoffer.ai/en/review/records.md).

### What do the three report tabs show?

Summary gives an overview and feedback; Q\&A shows questions and AI answers; Transcript shows the conversation and times. See [Review](https://docs.greatoffer.ai/en/review/qa-and-transcript.md).

### How can review be more useful?

Give full spoken answers, check the microphone, then choose one improvement and repeat the question. See [Next practice](https://docs.greatoffer.ai/en/review/improvement.md).

## Account and payments

### Is there a trial?

Eligible new accounts can claim once without a credit card. Check **Subscription & Credits** for eligibility and duration. See [Plans](https://docs.greatoffer.ai/en/account/plans-and-trial.md).

### How do subscriptions and credits differ?

Subscriptions bill by period; credits are one-time purchases, do not renew, and never expire. One credit equals one minute of interview time. See [Plans](https://docs.greatoffer.ai/en/account/plans-and-trial.md).

### Where are my credit balance and charges?

Open **Account & Billing → View usage history → Credit usage**. Sessions round actual seconds up to a whole minute: 1:05 uses 2 credits. See [Usage](https://docs.greatoffer.ai/en/account/usage.md).

### How do I cancel renewal?

Subscriptions renew automatically. Contact support to cancel at least **24 hours before renewal** and confirm the result. Your benefits remain available until the end of the current billing period. See [Billing](https://docs.greatoffer.ai/en/account/billing.md).

### Where are prices, offers, and refund terms?

Check Subscription & Credits and checkout for prices; open **Refund Policy** in the website footer for conditions. See [Billing](https://docs.greatoffer.ai/en/account/billing.md).

## Settings, privacy, and support

### How do I check for updates?

Open **App settings → App updates → Check for updates**. End active sessions before installation or restart. See [Updates](https://docs.greatoffer.ai/en/settings/updates.md).

### How do Stealth Mode and hiding the app icon differ?

Stealth Mode controls assistant visibility during sharing or recording. If your client provides an app icon visibility option, it only controls the icon and does not replace Stealth Mode. Check the shared view in a practice call. See [Stealth Mode](https://docs.greatoffer.ai/en/privacy/stealth.md).

### Are logs always attached to feedback?

No, the option is off by default. If enabled, logs, permission status, and environment details may include conversation text. See [Feedback](https://docs.greatoffer.ai/en/support/contact.md).

### Where are transcription and answers processed and stored?

Relevant inputs go to servers and AI or transcription providers. After ending and sync, records are stored in the cloud. Local recovery and retry data also exists; deleting cloud records does not clear all local data. See [Privacy](https://docs.greatoffer.ai/en/privacy/data.md).

### How do I delete an account?

Open **Account & Billing → Privacy → Delete Account**, read the permanent deletion notice, and confirm as prompted. It cannot be undone. See [Data](https://docs.greatoffer.ai/en/privacy/data.md).

### How do I contact support?

Select **Contact support**, send in-app feedback, or email [support@greatoffer.ai](mailto:support@greatoffer.ai) with the page, time, version, and record details. See [Support](https://docs.greatoffer.ai/en/support/contact.md).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.